IMPORTANT: EU countries Shipping Update

Due to new European Union packaging and producer-responsibility requirements, we have made the decision to stop accepting orders from EU countries.

This is not a temporary shipping suspension. We simply cannot justify the additional registration, reporting and compliance costs required for occasional orders to individual EU countries.

Where can we still ship?

We continue to accept orders from countries outside the European Union and from destinations throughout the rest of the world.

If your country is not available during checkout, unfortunately we are currently unable to ship there.

We are a small independent art studio, and we would rather be transparent about this than pass additional administrative costs on to our customers.

Thank you for your understanding and for supporting our handmade Countryballs. ❤️

 

 


A NOTE FOR OUR U.S. CUSTOMERS – YOU WON’T HAVE TO PAY CUSTOMS FEES

We know that recent changes to U.S. import rules may make international shopping a little confusing, so we want to make this very clear:

You do NOT need to worry about customs charges when your Countryball arrives.

We take care of the required import/customs charges before your package is shipped to the United States.

That means:

✅ You place your order on our website.
✅ You pay for your Countryballs and shipping at checkout.
✅ We take care of the required customs/import charges in advance.
✅ Your package is shipped from Europe to the United States.
✅ You do not have to pay anything to customs, the postal service, or the delivery carrier when the package arrives.

There should be no surprise customs bill waiting at your door. No cash payment to the mail carrier. No unexpected customs invoice.

The price you pay at checkout is what you pay.

We are doing this because we want ordering a handmade Countryball from Europe to the United States to remain as simple and stress-free as possible.

🇺🇸❤️ You order. We handle the customs paperwork and charges. You just wait for your Countryball to arrive.

Thank you for supporting our little handmade workshop! 🧵🌎❤️


Delivery times leading up to Christmas holidays

Updating for 2026

As in previous years, the earlier you order your Christmas gifts, the higher the chance they will be delivered on time. However, this year the situation may be different, especially for shipments to the United States, due to significant changes in U.S. customs policy and additional customs controls. We cannot predict how much extra time this may add during the pre-Christmas season. We strongly recommend placing your Christmas orders now, as the situation will become increasingly difficult to predict with each passing week.

In the upcoming months, from October to early December, there is always an avalanche of parcels being shipped around the world. Therefore, I would like to advise you that if you wish to receive your countryballs before Christmas, it’s best to make your purchases as early as possible. For purchases made later in the season and destined for locations outside the European Union, it’s highly unlikely that they will be delivered before Christmas, based on my past experiences.

Before making a purchase, please consider the time required for processing and manufacturing your order. Due to the large number of orders in the queue, the current processing time is approximately 4 weeks.

If you would like to calculate the estimated delivery time before making a purchase, please don’t hesitate to contact me


A Little End-of-Summer Surprise 🌞

Many of you have been asking about discounts recently, so I wanted to clarify once again.

As I mentioned before, the old permanent discount coupons were discontinued when the shop changed to its new Made-to-Order artisan workshop format. They are no longer valid and will not be returning.

However, I’ve heard your requests! ❤️ So, from August 20 through August 31, I’m offering 15% off all Countryballs with the code:

SUMMEREND15

Thank you for your continued support of my little workshop! 🧡


Why Old Discount Coupons No Longer Work

Many customers have recently asked why they can no longer use the permanent discount coupons that were issued several years ago.

We would like to clarify this once again.

As we mentioned in several posts last year, all old discount coupons are no longer valid. This decision was made over a year ago during a very difficult period for our business, when we were struggling to stay open.

Today, we are no longer a traditional online store. We have transformed into a small artisan workshop that operates on a made-to-order basis. Every Countryball is created only after an order has been placed and payment has been received.

We no longer purchase fabrics and materials in large quantities, and we no longer manufacture Countryballs for stock. Instead, we buy only the materials needed for current orders and create each item individually.

Because of this business model, the old coupon system is no longer compatible with the way we operate and will not be returning in the future.

However, this does not mean discounts are impossible. If there is a specific item you would like to purchase, feel free to contact us directly. We are always happy to discuss your order and, whenever possible, offer a small personal discount.

Thank you for your understanding and for continuing to support our small handmade workshop.


Global Postal Changes Are Forcing Shipping Price Updates

Friends, today I visited my local post office, and unfortunately, I’m bringing you some bad news.

Starting January 1, 2026 — and this change is now in effect worldwide — the option to send goods using International Registered Mail has been completely discontinued. I previously used this service to ship parcels up to 1 kilogram. It was flexible, reasonably priced, and allowed me to adjust shipping costs based on the size and weight of each package.

That option is now gone.

From now on, I can only use International Priority Parcel, where the price is fixed for any shipment up to one kilogram — whether you purchase one small countryball or two large ones. Other services exist, such as EMS, but they are even more expensive.

The biggest price increase affects shipments sent outside of Europe, where postal costs have jumped significantly.

What makes this even more painful is that today I already shipped orders that were placed before January 1, but had to send them under the new rates — absorbing substantial losses due to the sudden change in conditions.

Because of this, I have no choice but to completely revise my shipping price policy and synchronize it with the new global postal rules. I fully understand that this may discourage some buyers, and I genuinely hate that. Unfortunately, this situation is entirely out of my control.


Heads Up, Friends: Important News — International Shipping Just Got Worse in 2026

Friends, unfortunately, the New Year brings not only joy, but also news that will probably make you angry and frustrated — and it’s not just us, it’s happening all over the world. Starting January 1, 2026, postal operators everywhere have decided to kill the option to send packages abroad via International Registered Mail with direct-to-hand delivery. Now, the only thing left for cheap shipments is Ordinary Mail — $1–3 cheaper, without any tracking, basically a useless service from a useless system.

So here we all are, facing the same brilliant choice: stick with low-quality Ordinary Mail, which costs almost the same as the old Registered Mail, or pay 100–150% more for International Priority Parcel — only to get the same level of service, but with a fancier price tag.

In short, if your business took losses last year because of customs wars, now the global postal machine delivers another blow — everywhere, not just here — from operators that care a lot about taking money and absolutely zero about responsibility.


Temporary Performance Issues

We are currently experiencing short periods of slow performance caused by disk stalls on our hosting provider’s side.
This issue is not related to our website or infrastructure — it is a problem with the VPS node managed by the provider.
We are working with them to have it resolved as soon as possible.

Thank you for your patience and understanding.