Terms and Conditions

* ATTENTION: Due to the extremely high order count all the orders will be shipped after 4 weeks from the day of your purchase, for custom orders the processing time is 6 weeks instead.

 

Please, keep track of your packages through this tracking app Track my Package  provided as all of my packages are shipped with signature requirement at delivery. Because of that, they cannot be left by the post man by the doors.

On this page you can find frequently asked questions and general terms and conditions regarding purchase and shipping of the plush toys.

Do I need to sign up in order to purchase?

No, you do not need to sign up in order to purchase, however a signed person have an advantage of own profile where all of the previous purchases can be seen along with their tracking numbers all in one place.

Which payment methods do you accept?

We accept all of the methods listed below.

PayPal
VISA
American Express
Discover
MasterCard

Whole process is maintained by PayPal. Your purchase can be paid in any national currency as funds will be converted by the PayPal and then transferred to our account.

Safety and personal information

We do not gather any kind of information whatsoever neither about you nor your credit cards. After a purchase the whole payment process takes place on secured pages of PayPal and is completely safe.

Purchase Confirmation

After receiving confirmed payment our system will automatically generate a mail containing all the necessary information and the Order No. Also, all of the further updates regarding the package will be sent to your mail as well.

Attention:

If you have not received any confirmation email after your purchase, please, take a look into your JUNK folder as some email services may mark it as a spam.

Delivery and Pricing

Right now we are offering only the Standard International Package service. We ship our plush toys worldwide within time frame listed on the top of the website  (unless agreed otherwise) from receiving cleared payment on PayPal. We ship only during working days, that means Monday-Friday. The price of package depends on the weight, size and destination country and will be calculated automatically after placing something into a shopping cart.

However, there are some exceptions where we do not ship our items due to terrible experience with destination postal services. If you are in one of the excluded countries, you will not be able to make a purchase and pay for the item.

Some Exceptions:

Our store delivers only to specific countries. If you haven’t found your country on the list, please write to me, and I’ll try to assist you.

Delivery time of your plush toy

Delivery time highly depends on the distance the destination country is from the country of origin. Delays can be also made by the customs of the destination country.

Estimated delivery time is 3 to 10 working days within Europe, *North America is more than 14 working days. *Latin and South America are within 20 to 30 working days. *South-East Asia, Australia and Pacific Islands can take over 25 working days.

Custom orders:

The completion and delivery times of custom order are calculated individually depending on the difficulty of the order.

Taxes & Duties

Within the EU borders it is tax and customs free. Other countries are individual and are depending on the domestic laws of the country of destination.

In order to find out more about the customs and tax fees we suggest to contact your local government service for more additional information.

Returns of items or money

In case that the package is delivered but left unattained at the local Post Office where customer fails to pick it up and it will be returned back to me. Only the product price will be refunded which excludes shipping fees.

Full return of Item and Shipping can be claimed only after package have not been delivered for 60 work days.

*IMPORTANT: About Delivery times leading up to Christmas holidays please follow this link.
https://www.anna-fortune.com/blog/delivery-times-leading-up-to-christmas-holidays/

Clarification

* In some time during a year, especially month or two before Christmas, the delivery time will rely solely on the postal services of your country. In our experience, the delivery time stretches considerably in this time of the year due to the postal services being extremely overloaded all around the globe.

** The processing time for custom orders are agreed upon between customer and me in personal communication.

GDPR

General Data Protection Regulation (GDPR)

According to the European Union law regarding the protection of personal data, GDPR, which becomes enforceable on May 25, 2018. We want to provide you with complete information regarding the collection and use of your personal data, how they are processed and stored.

We store only the necessary details needed to provide services and setting up delivery of your purchase, directly into your hands. All of the products purchased from us are delivered to the address you provide in your order.

What are your personal data stored on our server?

  • Your Name and Surname
  • Your physical address
  • Your e-mail address
  • Your phone number
  • Your individual delivery numbers and order number
  • Your IP address

How is your personal data used?

Your Name and Surname, as well as your physical address, are needed in order to ship the order and for postal services to identify you, when delivering the goods you purchased.

Your e-mail is used solely to inform you about important information regarding your purchase – it’s: the order number, your tracking number, the current progress of your order, direct communication regarding the customization of your order per your request.

Use of your phone number is possible only in very exceptional cases and if you provided it when making your order. This method of contact is used only if the standard e-mail contacting procedure does not work and there were some unforeseen changes in the status of your order, the delivery or there was encountered some error regarding the information provided by you when placing an order.

Your individual delivery number ie. package tracking numbers are used in order to track your parcels all along the way until they are delivered directly to you, as well as to confirm the successful delivery. The tracking numbers are also used In case the parcel is lost, in order to reimburse the money you spent for the order.

Your IP address is used to automatically identify the country of the buyer when completing the order form. In the same way, the IP address information serves to collect statistics of site visits that allow us to configure our website according to the search queries and demands of our visitors.

How the purchase is made?

Purchases on our site are made exclusively through the Pay Pal payment system. Upon confirmation of the purchase and agreement with our terms and conditions, you are automatically redirected to the site of the PayPal and everything is done through their gateway.

Important! We do not store or have access to any data related to your credit card. All payments and transactions are made directly through the PayPal gateway.

Security and data storage.

All communication between you and our server is performed in an encrypted form using the SSL protocol SHA 256, TLS 1.2

All your data is stored on our cloud servers in an encrypted form.

When creating your account on our site, we recommend that you create strong passwords with the use of different characters and symbols.

Requesting the audit of your personal data stored on this website.

  • You can request a copy of your personal data stored in the database of this store.
  • You can request correction of errors in your personal data.
  • You can request the removal of all personal data or parts of them thereof.
  • In the event that your personal data has been compromised in any way, we will immediately notify you about it as well as in the relevant regulatory authorities within 72 hours.

Your personal data and third parties.

We will never transfer, transmit or your personal data to third parties. We haven’t done so in the past and we will not do that in the future. We have never used your personal data for advertising campaigns or promotions.