*IMPORTANT: About Delivery times leading up to Christmas holidays please follow this link.
*ATTENTION: Due to the extremely high order count аll plushies will be shipped after 3 weeks from the day of your purchase. Thank you for your understanding.
Please, keep track of your packages through this tracking app Track my Package provided as all of my packages are shipped with signature requirement at delivery. Because of that, they cannot be left by the post man by the doors.
On this page you can find frequently asked questions and general terms and conditions regarding purchase and shipping of the plush toys.
Do I need to sign up in order to purchase?
No, you do not need to sign up in order to purchase, however a signed person have an advantage of own profile where all of the previous purchases can be seen along with their tracking numbers all in one place.
Which payment methods do you accept?
We accept all of the methods listed below.
Whole process is maintained by PayPal. Your purchase can be paid in any national currency as funds will be converted by the PayPal and then transferred to our account.
Safety and personal information
We do not gather any kind of information whatsoever neither about you nor your credit cards. After a purchase the whole payment process takes place on secured pages of PayPal and is completely safe.
After receiving confirmed payment our system will automatically generate a mail containing all the necessary information and the Order No. Also, all of the further updates regarding the package will be sent to your mail as well.
If you have not received any confirmation email after your purchase, please, take a look into your JUNK folder as some email services may mark it as a spam.
Delivery and Pricing
Right now we are offering only the Standard International Package service. We ship our plush toys worldwide within
3-5 business** days (unless agreed otherwise) of receiving cleared payment on PayPal. We ship only during working days, that means Monday-Friday
However, there are some exceptions where we do not ship our items due to terrible experience with destination postal services. If you are in one of the excluded countries, you will not be able to make a purchase and pay for the item.
Our shop ships only into certain countries, If you have not found your country in the list, I may suggest to go to our partners on Etsy.
The price of package depends on the weight, size and destination country.
The shipping price for European Union countries are 11$, 17$ and 34$ (depending on the weight or size) for all the other countries that aren’t part of the European Union the shipping price is 17$, 23$, 45$ again depending on the weight and size. All prices listed are in US dollars.
Delivery time of your plush toy
Delivery time highly depends on the distance the destination country is from the country of origin. Delays can be also made by the customs of the destination country.
Estimated delivery time is 3 to 10 working days within Europe, *North America is more than 14 working days. *Latin and South America are within 20 to 30 working days. *South-East Asia, Australia and Pacific Islands can take over 25 working days.
The completion and delivery times of custom order are calculated individually depending on the difficulty of the order.
Taxes & Duties
Within the EU borders it is tax and customs free. Other countries are individual and are depending on the domestic laws of the country of destination.
In order to find out more about the customs and tax fees we suggest to contact your local government service for more additional information.
Returns of items or money
In case that the package is delivered but left unattained at the local Post Office where customer fails to pick it up and it will be returned back to me. Only the product price will be refunded which excludes shipping fees.
Full return of Item and Shipping can be claimed only after package have not been delivered for 40 work days.
General Data Protection Regulation (GDPR)
Please follow this link https://www.anna-fortune.com/gdpr/
* In some time during a year, especially month or two before Christmas, the delivery time will rely solely on the postal services of your country. In our experience, the delivery time stretches considerably in this time of the year due to the postal services being extremely overloaded all around the globe.
** The processing time for custom orders are agreed upon between customer and me in personal communication.