Many customers have recently asked why they can no longer use the permanent discount coupons that were issued several years ago.

We would like to clarify this once again.

As we mentioned in several posts last year, all old discount coupons are no longer valid. This decision was made over a year ago during a very difficult period for our business, when we were struggling to stay open.

Today, we are no longer a traditional online store. We have transformed into a small artisan workshop that operates on a made-to-order basis. Every Countryball is created only after an order has been placed and payment has been received.

We no longer purchase fabrics and materials in large quantities, and we no longer manufacture Countryballs for stock. Instead, we buy only the materials needed for current orders and create each item individually.

Because of this business model, the old coupon system is no longer compatible with the way we operate and will not be returning in the future.

However, this does not mean discounts are impossible. If there is a specific item you would like to purchase, feel free to contact us directly. We are always happy to discuss your order and, whenever possible, offer a small personal discount.

Thank you for your understanding and for continuing to support our small handmade workshop.